Complaints

A ‘concern’ may be treated as ‘an expression of worry or doubt over an issue considered to be important for which reassurances are sought’.

A 'complaint' may be generally recognised as ‘an expression or statement of dissatisfaction however made, about actions taken or a lack of action’.

It’s in everyone’s interest that complaints are resolved at the earliest possible stage. Many issues can be resolved informally, without the need to follow formal procedures. Schools should take informal concerns seriously and make every effort to resolve the matter as quickly as possible.

We, at Grafton Primary, adhere to the DfE’s “Best Practice Advice for School Complaints Procedures 2020.“

If you have a complaint about the school, you are asked first to speak to your child’s class teacher. If the problem is not resolved you should then make an appointment to see your child's year group leader.  Hopefully they will be able to deal with the matter to our mutual satisfaction. Please see the complaints policy below for full procedures.

If however, you are not satisfied, and wish to make an official complaint, you will need to send your complaint in writing to:

The Chair of Governors 

C/O Grafton Primary School, Grafton Road, Dagenham, Essex, RM8 3EX

Please click below to access our Complaints Policy.